Returns & Warranty

If a device fails to power on or has a hardware fault out of the box, notify us within 30 days of delivery. We will offer your choice of a replacement unit (subject to stock) or a full refund of the affected units, including return shipping at our expense.

Because grading accuracy is central to how we work, any device that does not match its listed grade can be returned within 14 days of delivery for a replacement or refund. Claims should include photos or video of the device.

Unopened, factory-sealed units in original condition may be returned within 7 days of delivery for a refund minus restocking fees where applicable. Return shipping is the buyer's responsibility for change-of-mind returns.

Contact our support team with your order number and a description (plus photos/video where relevant). We will issue return instructions and an RMA reference. Shipments without an RMA reference may be refused.

Refunds are issued to the original payment method within 3–5 business days after returned goods pass inspection at our facility.

• Damage caused after delivery, including drops, liquids or unauthorized repair.
• Normal battery degradation beyond stated minimums.
• Devices flagged as carrier-financed blacklisted after resale by the buyer.